Privacy Policy
Last updated: August 18, 2026
This Privacy Policy explains how AZOIK LLC ("we," "us," "our"), operating the service MyAnsweringService at myansweringservice.ai, collects, uses, and shares information. By using our website or services, you agree to the practices described here.
Mobile information is never shared or sold. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service or message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information we collect
Information you give us
- Contact details: name, business name, email address, phone number
- Business information: services offered, hours, service area, pricing, and other details you provide so the service can answer on your behalf
- Billing information: processed by our payment provider; we do not store full card numbers
- Consent records: whether you opted in to text messages, the exact language shown to you, and the date and time of that choice
Information collected when the service runs
- Call data: phone numbers, call times and duration, audio recordings, and transcripts of calls answered on your behalf
- Message data: the content and timestamps of text conversations handled by the service
- End-customer details: names, callback numbers, addresses, and request details supplied by people who contact your business
- Technical data: IP address, browser type, and pages visited on our website
2. How we use information
- To answer calls and messages on behalf of your business
- To deliver messages, transcripts, summaries, and appointment details to you
- To book appointments on calendars you connect
- To send you service notifications, and, only with your consent, text messages
- To bill you, provide support, and improve reliability and accuracy
- To comply with legal obligations and enforce our Terms
3. Text messaging and consent
We send text messages only to people who have affirmatively opted in. Consent is collected separately from any other action, submitting a form or creating an account never opts you in by itself, and the consent checkbox is unchecked by default.
When you opt in, we record the exact consent language shown to you, the date and time, and the originating IP address and browser. Message frequency varies. Message and data rates may apply.
To stop receiving messages, reply STOP to any message. Reply HELP for assistance, or contact us at the address below. Opting out of text messages does not affect your ability to use the service.
4. How information is shared
We do not sell personal information. We share information only as follows:
- Service providers: telephony, messaging, hosting, AI processing, payment, and customer-support vendors who process data on our behalf under contract, solely to operate the service
- With you: call and message data captured on your behalf is delivered to you, the business customer
- Legal: when required by law, subpoena, or to protect rights, safety, or property
- Business transfer: in connection with a merger, acquisition, or sale of assets
As stated above, text messaging opt-in data and consent records are never shared with third parties for marketing or promotional purposes.
5. Call recording
Calls answered by the service may be recorded and transcribed. Callers are notified at the start of the call. Some states require all parties to consent to recording; as our customer, you are responsible for ensuring the greeting and disclosure we configure meet the requirements of the states you operate in.
6. Data retention
We keep recordings, transcripts, and message content for as long as your account is active, and for a reasonable period afterward to meet legal, tax, and dispute-resolution obligations. You may request earlier deletion, subject to those obligations. Consent records are retained as long as required to demonstrate compliance.
7. Security
We use encryption in transit, access controls, and vendor security review to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to certain processing. California residents have rights under the CCPA/CPRA, including the right to know, delete, and correct, and the right not to be discriminated against for exercising them. We do not sell or share personal information for cross-context behavioral advertising. To exercise any right, contact us below.
9. Children
Our services are for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.
10. Changes
We may update this policy. Material changes will be posted here with a revised date, and where required, we will notify you directly.
11. Contact
AZOIK LLC
984 Marlin Dr
Vista, CA 92084
United States
privacy@myansweringservice.ai